Operational Reality Checks for Complex B2B Processes
I reveal how your operations actually function — the hidden workflows, the implicit logic, and the friction points — so you can act with clarity and confidence.
This clarity helps you identify operational risks early, avoid costly missteps, and focus investment where it has real impact.
The real system, not the org chart.
What I Do
Mid-sized B2B companies often operate on a mix of official processes, hidden workflows, and undocumented exceptions.
I map the real system — the flows, dependencies, data paths, and contradictions — so you can make informed decisions without assumptions or surprises.
Part of my role is to expose the gaps where reality and expectations diverge, so your operations become easier to trust and easier to maintain.
Operational Diagnostic & Executive Briefing
A focused 2–4 week engagement that reveals your true operational landscape.
This is not consulting. It is expert analysis of how your system really behaves under pressure.
You get:
- end-to-end workflow mapping
- shadow processes & exception paths
- data lineage and ownership
- root-cause contradictions
- operational risks & failure modes
- a senior-level interpretation you can act on
Optional extensions
Logic Blueprint
Clear technical logic for development teams. No ambiguity, no misalignment.
Vendor Evaluation
Independent assessment of development vendors before you engage them.
Tactical Prototyping
Small, disposable reference implementations that validate the logic or data flows your systems rely on.
PO Reality Training
Short, intensive training for new Product Owners working in complex domains.
Executive Advisory
Occasional senior guidance on system, process, or project decisions.
See the work in context
Three representative case studies across energy, gas supply, and financial modelling.
Who I Work With
Companies with real operations and real consequences
Industries
- Energy, trading, utilities
- Logistics & B2B services
- Procurement-heavy businesses
- Industrial / technical operations
- 40–500 employees
- High workflow complexity
- High cost of process failure
Typical situations
- after acquisition/integration
- post failed ERP/CRM rollout
- before building new systems or automations
- when spreadsheets and shadow workflows spread across teams
Independent. Senior. Quietly effective.
I’ve spent 15+ years in energy, trading, B2B operations, and backend systems — leading portfolios, improving workflows, and solving operational contradictions that software alone cannot fix.
I work with a small number of clients each year, providing clear, unvarnished insight into complex operational realities.
I operate asynchronously and remotely by default, using deep-dive interviews and written documentation. I visit on-site only when physical observation is critical. This keeps the engagement focused on analysis, not attendance.
My style is calm, clinical, and precise. My role is to tell you how things really work.
Where I Developed My Approach
Organisations where I held operational and analytical leadership roles before founding informed.ventures.
Start a conversation
Send me a short description of the workflow, process, or operational issue that concerns you. I’ll respond within 48 hours with whether I can help and what the next step looks like.